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When you place an order with Biotanical Health, your order will be shipped from our warehouse in the USA.

If you reside outside of the USA, your shipment may be subject to customs charges or duties. Customs charges or duties are a form of tax that is charged for importing goods from overseas.

These taxes are usually collected by the postal service on behalf of your national government.

Biotanical Health’s shipping charges cover the cost of shipping our products to your delivery address, and do not include custom charges, duty, or any other country-specific taxes.

Biotanical Health will not be held liable for any customs charges or import taxes, and will not refund items seized by your customs office.

Please note that it is your responsibility to pay these taxes, and Biotanical Health cannot reimburse these taxes.

If you decide not to pay these charges, the postal service will return your package to us, and we will process a refund in accordance with our refund policy upon receipt of the package.

For more information on customs charges, please visit the following links:

UK charges

Australian charges

Canadian charges

Ireland charges

New Zealand charges